Privacy Policy

This Privacy Policy explains how Cancun Riviera Transfers ("we", "our", or "us") collects, uses and safeguards information you provide when you request a quote or contact us about private transportation services in Cancun, the Riviera Maya and surrounding areas.

1. Who we are

Cancun Riviera Transfers is an independent private transportation lead-generation platform and booking service based in Cancun, Quintana Roo, Mexico. We coordinate private transfers across Cancun, Cancun Airport, the Hotel Zone, Costa Mujeres, Playa Mujeres, Puerto Morelos, Playa del Carmen, Tulum, Akumal, Holbox, Chiquilá, Bacalar, Valladolid, Chichén Itzá and the wider Riviera Maya.

• Contact email: contact@cancunprivatetransfers.com
• WhatsApp: available on our website
• Legal entity: [TO BE UPDATED]
• Registered address: [TO BE UPDATED]
• Tax ID / RFC: [TO BE UPDATED]

2. Information we collect

When you submit a quote form or contact us, we may collect:

• Full name
• WhatsApp number
• Email address (optional)
• Trip type (airport transfer, round trip, tour, etc.)
• Origin and destination
• Pickup date and time and, when applicable, return date
• Number of passengers, luggage and child seats
• Additional notes you choose to share
• Basic technical data such as language preference and the page you submitted from

3. How we use your information

• Respond to your quote request and coordinate your private transportation.
• Confirm pickup details, vehicle assignment and driver contact.
• Provide customer support before, during and after your trip.
• Improve our service, pricing and route coverage.
• Comply with legal or regulatory obligations that may apply.

4. Legal basis

We process your information based on your request for a service (pre-contractual steps), your consent when you voluntarily submit a form, and our legitimate interest in operating and improving our services.

5. How we store your information

Lead information is stored securely in our backend infrastructure (Supabase). Access is restricted to authorized personnel who need it to fulfill your request.

6. Sharing with third parties

We do not sell your personal information. We only share the minimum necessary information with:

• The driver or transportation operator assigned to your service.
• Service providers that help us operate the website and messaging (hosting, database, WhatsApp).
• Authorities, when legally required.

7. Cookies and analytics

The website may use essential cookies for basic functionality. We may in the future use analytics tools to understand aggregated traffic patterns. Any such tools will be disclosed here when enabled.

8. Data retention

We keep lead information only for as long as necessary to respond to your request and to maintain reasonable operational records. You can request deletion at any time.

9. Your rights

You may contact us to:

• Access the information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Withdraw consent for future communications.

To exercise these rights, email us at contact@cancunprivatetransfers.com.

10. International transfers

Our infrastructure providers may process data outside of Mexico. When this happens, we rely on the safeguards those providers implement.

11. Children

Our services are directed to adults. We do not knowingly collect personal information from children. Adults may submit trip information that includes minors traveling with them.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

For any question about this Privacy Policy, contact us at contact@cancunprivatetransfers.com.